These Terms govern your use of https://garagehero.app and the garage door repair, replacement and installation services (the “Services”) provided by GarageHero, operated by LYT Ventures LLC (“we”, “us”). By booking a Service you agree to these Terms.
1. Booking and dispatch
When you submit a booking we dispatch a licensed, verified technician to the address you provide. Response-time targets (30–60 minutes for ASAP bookings) are goals, not guarantees; traffic, weather, demand and technician availability can affect arrival. We will keep you informed by text message.
2. Upfront pricing
The price shown at booking is taken from our published price book for the service you selected. If you select the diagnostic option, the diagnostic fee is waived when you proceed with a repair performed during the same visit. On site, the technician will confirm the exact work needed. No additional work is performed, and no additional charge is made, without your approval. If you decline the work after the technician has arrived, only the diagnostic/service-call fee applies.
3. Payment
Payment is processed by Stripe. Your card details are stored by Stripe, not by us. By providing a card at booking you authorize us to charge it for the approved total when the job is completed. If a charge fails, you agree to pay the balance by another method before the technician leaves or within 24 hours. Where no card is provided, payment is due on completion.
4. Workmanship guarantee
Every job carries a 90-day workmanship guarantee described at https://garagehero.app/guarantee. Manufacturer warranties on parts apply separately.
5. Your responsibilities
- Provide accurate contact and address information and safe access to the garage door and opener.
- Keep people, pets and vehicles clear of the door while work is in progress.
- Be present, or have an authorized adult present, to approve pricing and sign off on completed work.
6. Cancellations
You may cancel at no charge any time before the technician is marked en route. After a technician is en route, a cancellation may incur the diagnostic/service-call fee. Scheduled appointments cancelled with less than 2 hours’ notice may incur the same fee.
7. Text messages
By providing your mobile number you consent to receive transactional SMS about your booking (confirmation, technician status, receipt, and a single post-service feedback request). Message frequency varies by job. Message and data rates may apply. Reply STOP to opt out and HELP for help. Opting out may prevent us from sending job updates.
8. Limitation of liability
To the fullest extent permitted by law, our total liability for any claim arising from a Service is limited to the amount you paid for that Service. We are not liable for indirect, incidental or consequential damages, including loss of use of a vehicle or property. Nothing in these Terms limits liability that cannot be limited under Florida law.
9. Licensing and insurance
Work is performed by or under the supervision of appropriately licensed contractors and is covered by general liability insurance. License numbers are available on request and are shown on your job page where applicable.
10. Governing law and disputes
These Terms are governed by the laws of the State of Florida. Any dispute will be resolved in the state or federal courts located in Miami-Dade County, Florida, unless both parties agree to mediation or arbitration.
11. Changes
We may update these Terms; the version in effect when you book applies to that booking. Questions: support@garagehero.app.